Terms and Conditions

CONFIRMATION OF BOOKINGS

To confirm your reservation a deposit must be made. A 50% deposit is required to guarantee your reservation. The balance of your room charges to be paid at the end of your stay.

CANCELLATION POLICY

  • All cancellations must be advised in writing and will take effect the day it is received by KK Collection.
  • Cancellations received 15 days or more prior to arrival date will not incur any charge.
  • Cancellations received within 1 – 14 days of the date of arrival date will incur a charge of the full amount of the reservation.
  • Modifications and Amendments: Any and all modifications/amendment requests should be advised in writing and is based on the ability of the hotel to accommodate the request(s) and is based on other applicable Terms and Conditions
  • Festival season bookings (from 21st December to 7th January) and Chinese New Year will be deemed as non-refundable.
  • All bookings for Christmas (24th December) and New Year (31st December) will require a non-refundable deposit of 25% of the total booking value.
  • No-shows and stays that are cut short will incur a 100% cancellation fee on the full room rate for the entire period booked.
  • Minimum three nights’ stay over the Christmas and New Year period. (21st December 2021 to 7th January 2022)
  • Check-out time 1200hrs midday and check-in time is from 1400hrs. Late check-out time can be arranged at the management’s discretion.
  • We accept Visa, MasterCard, and American Express.