Terms and Conditions

CONFIRMATION OF BOOKINGS

To confirm your reservation a deposit must be made.

  • A 50% deposit is required to guarantee your reservation.
  • The balance of your room charges to be paid at the end of your stay.

 

CANCELLATION POLICY

  • All cancellations must be advised in writing and will take effect the day it is received by KK Collection.
  • Cancellations received seven days or more prior to arrival date will not incur any charge.
  • Cancellations received within 1 – 7 days of the date of arrival date will incur a charge of 50% of the total cost.
  • Festival season bookings (from 21st December to 7th January) and Chinese New Year will be deemed as non-refundable.
  • No-shows and stays that are cut short will incur a 100% cancellation fee on the full room rate for the entire period booked.
  • Minimum three nights’ stay over the Christmas and New Year period. (21st December 2020 to 7th January 2021)
  • Check-out time 1200hrs midday and check-in time is from 1400hrs. Late check-out time can be arranged at the management’s discretion.
  • We accept Visa, MasterCard, and American Express.
  • Should a booking be cancelled, please be aware that the amount refunded will be the exact equivalent to the rupees received by the hotel at the time of making the deposit, subject to the other terms and conditions. The hotel will not be liable should there be a shortfall owing to currency fluctuations.