Frequently Asked Questions

Most of our hotels use 13amp square pin plugs.
You can though be aware of roaming charges. You can get a SIM at the airport and use that whilst you are here, and be connected to a local service provider.
No. There are few road signs and Sri Lankan drivers are a law unto themselves. To enjoy a stress-free holiday, let us organise a car and driver for you.
There are plenty of well-run hospitals in Sri Lanka, and medical care is not usually costly. However we recommend buying comprehensive travel insurance prior to your visit.
Yes we offer free wi-fi in all of our hotels. Please be aware that in our camps, wi-fi is usually only available in the common areas.
All of our hotels and campsites are non-smoking.
You can either email us direct – reservations@kkcollection.com – letting us know your preferred travel dates, or you can book through our website
No you do not have to have the email confirmation printed out, but it does help if you do. If not, you could show it to us on your phone.
Yes, all of our rates are inclusive of all taxes and service charge so the price you pay is the price you see!