Reservations cancelled 15 days prior to the date of arrival will be refunded in full minus bank charges, exchange gain/or loss and handling fees. Reservations cancelled 14 days or less is charged in full.
The hotel has the right to request a deposit equivalent to one night of each room reserved or up to 50% of the total rooms reserved.
The special offer is only applicable for a new reservation, and cannot be combined with an existing reservation, confirmed on other rates/offers/packages
The special offer cannot be combined with any other rate/offer/package
Reservations are confirmed on a first come first serve basis
The reservation amount is payable in full at the time of making the booking
Child Policy: Strict no child policy. Children below the age of 12 cannot be accommodated
Classification of an Adult: Any individual over 12 years of age is considered an adult
Modifications and Amendments: Any and all modifications/amendment requests should be advised in writing and is based on the ability of the hotel to accommodate the request(s) and is based on other applicable Terms and Conditions
All cancellations must be advised in writing
No Show (Failure to arrive at the property): In the case of a No Show, the company reserves the right not to refund the guest
Any dispute in relation to the reservation will be evaluated by the management of KK Collection who will strive to provide an amicable solution based on the circumstance(s) and the Terms and Conditions given herewith and in reference to the Master Terms and Conditions. In case of further dispute the final decision remains with the Management of KK Collection.